Service Terms & Conditions

Mentra Logistics Inc.
Effective Date: [2009-12-31]

These Terms and Conditions of Service (“Terms”) govern all freight forwarding, transportation brokerage, logistics consulting, warehousing, and supply chain services (“Services”) provided by Mentra Logistics Inc. (“Mentra”, “we”, “our”, or “us”). By using our Services, you (“Client”, “Customer”, “Shipper”, “Consignee”) agree to be legally bound by these Terms.

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1. Application of Terms

These Terms apply to all services offered by Mentra Logistics, including those rendered via website, email, phone, digital, in writing or other medium. No employee, agent, or representative has authority to alter these terms without written approval from Mentra’s legal representative.

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2. Role and Legal Status of Mentra Logistics

Mentra may act as:

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• Freight Forwarder (contracting transport on behalf of the Customer)

• Transportation Broker (arranging third-party carriers)

• 3PL Provider (managing and integrating logistics networks)

• Customs Agent (through duly licensed partners)

• Warehousing Partner (3rd Party warehousing, contracting)

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Unless otherwise stated in writing, Mentra acts solely as an agent, not a carrier.

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3. Customer Responsibilities

The Customer agrees to:

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• Provide accurate, complete, and timely information about the cargo, including classification, weight, dimensions, value, and special handling instructions.

• Ensure all shipments comply with applicable laws, regulations, and trade controls (e.g. export/import restrictions, sanctions).

• Indemnify Mentra against claims, fines, or damages arising from incorrect or incomplete documentation.

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4. Quotations & Charges

• All rate quotes are estimates only and subject to change based on final weights, dimensions, carrier tariffs, and accessorial charges.

• Fuel surcharges, duties, taxes, demurrage, storage, and inspection fees are additional unless explicitly stated.

• Mentra reserves the right to revise quotes or refuse service if shipment details differ from those originally provided.

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5. Liability & Limitations

• Mentra’s liability is limited in accordance with applicable international conventions:

  • Air Freight: Montreal Convention

  • Ocean Freight: Hague-Visby Rules

  • Road Transport (Canada/US): Limited by carrier’s bill of lading or Carmack Amendment (U.S.)

  • ​Warehousing: Where warehousing is provided through third-party warehouse operators, Mentra acts solely as a logistics coordinator.

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• Mentra is not liable for indirect, consequential, or special damages (e.g., lost profits, business interruption).

• Mentra acts solely as an broker, not a carrier.

• Declared value shipments must be agreed to in writing. Optional cargo insurance is available upon request.

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6. Warehousing Services

Mentra arranges warehousing through independent, third-party operators. Mentra does not own or operate physical storage facilities.

The Customer agrees that:

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• All warehousing is subject to the terms and conditions of the third-party warehouse operator, unless otherwise agreed upon.

• Goods remain at the customer’s risk during storage unless separate additional insurance is arranged beyond warehouse standard limited liability and confirmed in writing.

• Mentra is not liable for damage, misplacement, or delay resulting from acts or omissions of the warehouse operator.

• Access to goods may be restricted until all charges are settled.

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7. Customs Services

Mentra will assist with customs clearance through licensed partners or agents. The Customer is responsible for:

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• Mentra itself is not a licensed customs broker ; Mentra works through licensed partners or agents.

• The customer or specific party advised by customer remains the Importer or Exporter of Record, unless otherwise agreed in writing.

• Ensuring proper classification and valuation of goods

• Paying all applicable duties, taxes, and inspection fees

• Providing required licenses, certificates, and permits

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Mentra is not responsible for regulatory delays or penalties due to customer-provided data.

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8. Hazardous Materials (HAZMAT)

8.1 General Compliance

The Customer shall not tender hazardous materials for transportation, warehousing, or any related service unless:

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• Mentra has been notified in writing in advance;

• Mentra has formally agreed in writing to handle such materials; and

• The shipment is fully declared, packaged, labeled, and documented in strict compliance with all applicable laws and regulations.

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Applicable regulations include, but are not limited to:

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• Transportation of Dangerous Goods (TDG) Act and Regulations – Canada

• 49 CFR §§ 100–185 – U.S. Department of Transportation (for USA Hazmat) (For USA)

• IATA Dangerous Goods Regulations – for air freight

• IMDG Code – for marine cargo

• Environmental and safety laws in applicable provinces, municipalities, or ports of entry - Canada

• U.S. Environmental Protection Agency (EPA) and other local/state hazardous waste or material handling laws (For USA)

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8.2 Customer Responsibilities

The Customer is solely responsible for:

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• Proper classification, packaging, marking, and labelling of all hazardous goods

• Providing all required documentation, including:

  • Shipping Papers

  • Safety Data Sheets (SDS)

  • Emergency contact information

  • Declarations of Dangerous Goods

• Ensuring that all packaging and containers are UN/DOT/TC-approved and in good condition

• Confirming that proposed carriers and facilities accept the specific material

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Mentra assumes no responsibility or liability for improper classification, packaging errors, or failure to disclose hazardous contents.

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8.3 Carrier and Facility Restrictions

Mentra reserves the right to reject, return, delay, or reclassify any HAZMAT shipment if:

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• It is non-compliant, misdeclared, improperly packaged, or lacks required documentation

• A designated carrier or warehouse partner declines acceptance of the material

• Mentra, in its sole discretion, determines the shipment poses a safety or legal risk

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The Customer shall bear all additional costs, including fines, storage, cleanup, re-consignment, or disposal, resulting from non-compliance.

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8.4 Indemnity

The Customer agrees to fully indemnify and hold harmless Mentra, its affiliated carriers, warehouse providers, agents, and subcontractors from and against any:

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• Legal claims, fines, penalties

• Environmental cleanup liability or regulatory action

• Personal injury, property damage, or third-party losses

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Arising from or connected to the transportation, warehousing, or mismanagement of hazardous materials, including incorrect or incomplete declarations.

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8.5 HAZMAT Insurance

Hazardous cargo is not insured by default. Specific HAZMAT insurance coverage is available only upon written request, and coverage is not in effect unless formally confirmed in writing by Mentra.

All insurance is subject to the issuing insurer’s terms, conditions, exclusions, and limitations.​

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9. Insurance

Mentra does not automatically provide cargo or warehousing insurance. Any coverage beyond the standard limited liability offered by carriers or warehouse providers will only be arranged under the following conditions:
 

• A written request is submitted by the Customer;

• The insurance coverage is explicitly confirmed in writing by Mentra; and

• The Customer has paid all applicable insurance premiums in full.
   

All insurance is subject to the terms, conditions, exclusions, and limitations of the issuing insurer. Certain commodities, transport modes, or geographic regions may be excluded from coverage, and Mentra shall not be held liable for any uninsured loss.

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10. Payment Terms

• All invoices are payable within 30 days of issue, unless otherwise agreed in writing.

• Late payments are subject to 1.5% monthly interest (18% annually) and possible suspension of services.

• Mentra retains a lien on goods and documents for unpaid charges and may enforce sale or disposal to recover outstanding amounts.

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11. Claims & Time Limits

• All claims must be submitted in writing within:

  • 7 days for visible damage or loss

  • 21 days for concealed damage

  • 9 months for freight loss/damage (US/CAN)

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• Failure to file within these limits may void the claim.

• Mentra’s liability will never exceed the lesser of the actual loss or the applicable liability limit per transport convention.

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12. Force Majeure

Mentra is not liable for delays, loss, or damage caused by events beyond its control, including but not limited to:

• Weather, fire, war, strikes, labor disputes

• Cyberattacks, regulatory actions, port congestion

• Pandemic-related disruptions

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13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. All disputes shall be subject to the exclusive jurisdiction of the courts in Toronto, Ontario.

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14. Severability

If any provision of these Terms is held to be invalid or unenforceable, all remaining provisions will continue in full force and effect.

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15. Amendments

Mentra reserves the right to update these Terms without prior notice. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.

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16. Contact

For questions, claims, or disputes related to these Terms:

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Mentra Logistics Inc.
6780 Mondavi Court, Mississauga, ON

L5W 1H7
Phone: 905-565-1164
Website: https://www.mentralogistics.com

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